"CGV" stands for "Conditions Générales de Vente" in French, which translates to "General Terms and Conditions of Sale" in English. These are the legal agreements between a service provider or seller and a customer that outline the terms under which the seller agrees to sell and the buyer agrees to buy products or services.
1 - Definitions
Site: refers to the website www.https://jonsenisland.com/en/jonsen-island on which JONSEN ISLAND markets its Products.
JONSEN ISLAND Inc.: refers to the company JONSEN ISLAND Inc., a simplified joint-stock company with a capital of 15,000.00 euros, headquartered at 1 Montée de Saint Menet, Espace Valentine Bat B, 13011 Marseille (FRANCE), registered in the Marseille Trade and Companies Register under the number 818 122 319. R.C.S., email: contact@jonsenisland.com, seller of the Products.
Product: refers to any product marketed by JONSEN ISLAND Inc. on the Site and that may be the subject of an Order by a Client through the Site.
Customer: refers to any person who places an order for Product(s) from JONSEN ISLAND Inc. via the Website.
Order: refers to any order of one or more Products placed by a Customer with JONSEN ISLAND Inc. through the Site.
T&C: refers to these general terms and conditions of use and sale.
2 - Purpose and acceptance of the general terms and conditions of use and sale
The T&Cs aim to determine the conditions under which JONSEN ISLAND Inc. allows a Client to access and browse the Site, as well as the conditions under which the offering and sale of Product(s) on the Site are conducted.
The Terms and Conditions of Use govern all Orders placed on the Website.
The Terms and Conditions of Use and Sale (TCUS) can be viewed on the Site and are accepted by the Customer prior to placing any Order. The Customer agrees to review the TCUS before placing an Order. Placing an Order implies the Customer's immediate, full, and unconditional acceptance of the TCUS.
The T&Cs are regularly amended and also in consideration of potential regulatory changes. The new T&Cs will apply from the date of publication on www.https://jonsenisland.com/en/jonsen-island.
Specific conditions may apply to certain Products. In this case, the Customer is informed in advance on the Website. Any Order of Products implies, where applicable, the acceptance of the specific conditions applicable.
3 - Products
The products that may be subject to an Order are listed on the Site. JONSEN ISLAND Inc. may modify this list at any time, at its sole discretion.
The photographs of the Products on the Site are provided for illustrative purposes. The Client acknowledges that the photographs may not perfectly reflect the appearance of the Product or that the actual visual impression might be slightly different from that of the photograph. They should consult the characteristics of the Product described in its description on the Site. They can contact JONSEN ISLAND Inc. at the details provided on the Site for any questions about a Product or for additional information requests.
The Product offers are valid as long as they are online on the website due to JONSEN ISLAND Inc., subject to availability.
4 - Client Account
To access the features of the Site, the Client may create an account using a username and password and provide all the requested information about their identity and contact details.
A confirmation email for the account activation will be sent to the Client at the email address provided by them, summarizing their username and password.
Creating a Customer account is free and does not obligate any purchase or sale on the Site.
The Client agrees to maintain the confidentiality of their username and password, which must not be disclosed to, or used by, a third party under any circumstances. In the event of a change, the Client commits to updating the information provided on the Site without delay.
5 - Orders
When placing an order, the Customer must provide all the requested information regarding their identity, contact details, delivery address, the product(s) ordered, and the information required depending on the chosen payment method.
Any order placed with incomplete or incorrect information may be refused or canceled by JONSEN ISLAND Inc.
To place an order, the customer must follow the steps below:
select the Products he wishes to order and add them to the cart ;
choose the delivery mode ;
accept the Terms and Conditions of Use ;
consult and verify the contents of the cart with display of the order details: selected products, characteristics and quantities, total price, and the amount of shipping fees and taxes ;
correct any errors made during data entry,
confirm their order by clicking on the designated Order Confirmation button ;
the Client will receive an order confirmation email ;
choose the payment method ;
The client will receive a payment confirmation email.
The customer is informed of the delivery costs and the total price at the latest before confirming their order.
JONSEN ISLAND Inc. will acknowledge receipt of the Order by email sent to the address provided by the Client at the time of the Order and will send them, by email, a receipt for their order, containing a summary of the information already included in the order form.
JONSEN ISLAND Inc. commits to promptly inform the Client of any incident related to their Order.
6 - Payment Terms and Invoicing
The client must pay the full price, in Euros, plus delivery fees by Paypal, credit card.
The order will only be processed by JONSEN ISLAND Inc. after the full and actual payment of the price and delivery charges.
JONSEN ISLAND Inc. will retain ownership of the Products sold until full payment of their price and delivery costs has been made.
The invoice will be provided to the Client upon payment validation. Purchase orders and corresponding invoices are archived for 10 years and can be accessed upon the Client's written request.
7 - Price
The prices are indicated in Euros, including all taxes (VAT included), excluding delivery costs which are to be borne by the Customer and charged additionally.
JONSEN ISLAND Inc. reserves the right to change prices and/or delivery charges at any time.
8 - Delivery
The products will be delivered to the home - to the address indicated by the Customer during the Order - or to a relay point, by La Poste or by carrier, depending on the delivery location.
The maximum delivery time is 15 days from the receipt of payment by JONSEN ISLAND Inc., subject to successful collection.
If this deadline is exceeded by more than 7 days, the Customer has a period of 60 days from the scheduled delivery date to cancel their Order.
If the delivery is delayed or hindered due to an act or circumstance falling under the responsibility of the Client, all costs resulting from this delay will be borne exclusively by the Client.
The delivery costs are the responsibility of the Customer. They are determined as a flat rate based on the weight of the order and the delivery location, regardless of the number of Products ordered.
If you request delivery outside of French territory, your order
may be subject to possible taxes and customs duties when it arrives at its destination.
The payment of these duties and taxes is your responsibility, and we invite you to inquire with the competent authorities of your country. You must also check the possibilities of importing or using the products you order from us in the destination country.
9 - Right of withdrawal, returns or exchanges:
The customer has a legal period of 14 days from the delivery to exercise their right of withdrawal with JONSEN ISLAND Inc., without having to provide reasons or pay any penalties, except for the return costs. If this period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day. (follow the instructions in the FAQ as indicated for a return)
The Customer must return the Products in their original condition, presentation, and packaging, new and complete.
If the conditions are met, JONSEN ISLAND Inc. will refund the Client the price of the purchased Products no later than 30 days following their request.
The cost of returning the Products is the responsibility of the Customer.
You then have 14 days from the date of your return request to send back the item you wish to return.
The customer must return the products using a delivery method that ensures their protection and preserves their perfect condition. Returned products that are incomplete, damaged, deteriorated, or soiled by the customer will not be accepted.
exclusively addressed to
FIRST AIR // JONSEN ISLAND
27 Berlin Street
13127 Vitrolles refers to the postal code for the town of Vitrolles, which is located in the Bouches-du-Rhône department in the Provence-Alpes-Côte d'Azur region of southern France.
France
include the return slip inside the package
10 - Customer Service
For any questions or requests for information, as well as for order tracking, exercising the right of withdrawal, and warranty, the Customer may contact JONSEN ISLAND Inc.
by email: contact@jonsenisland.com
11 - Warranty and Claims
In accordance with the legal provisions in force, the Client benefits from the legal warranty of conformity against defects in conformity existing at the time of delivery and from the legal warranty against hidden defects or flaws of the Products sold.
The Client must notify the carrier and JONSEN ISLAND Inc. of any reservations about the delivered Products.
Any claim regarding the Products, particularly in the case of defective, damaged, non-conforming, or apparently flawed products, must be notified by the Client to JONSEN ISLAND Inc. without delay by telephone, mail, or email to the contact details provided on the Website, specifying the product(s) concerned, the nature, and the type of defect.
It is the Client's responsibility to provide all conclusive evidence regarding the reality of the observed defect. The Client JONSEN ISLAND Inc. to verify its reality. JONSEN ISLAND Inc. may request one or more photos of the Product.
In the event of an accepted return by JONSEN ISLAND Inc., particularly in the case of non-conformity, the Customer will have the option to choose between the repair of the Product if possible, a refund, or the replacement of the Product with an equivalent product offered by JONSEN ISLAND Inc.
The product must be returned to JONSEN ISLAND Inc. by the customer in its original condition, presentation, and packaging, new and complete, and by a delivery method that ensures its protection and maintains its perfect condition. Products returned incomplete, damaged, harmed, or soiled by the customer will not be accepted.
In accordance with the provisions of the Consumer Code, JONSEN ISLAND Inc. may not proceed according to the Customer's choice (repair or replacement) if this choice results in a cost that is clearly disproportionate compared to the other option, considering the value of the Product or the significance of the defect. If repair and replacement are impossible, the Customer may return the Product and receive a refund of the price or keep the Product and receive a partial refund of the price.
JONSEN ISLAND Inc.'s responsibility and warranty are excluded in cases of defects resulting from the Client's use of the Product, particularly from abnormal use, poor maintenance, or non-compliance with maintenance conditions and usage precautions provided or made available to the Client by JONSEN ISLAND Inc. or the product manufacturer, negligence, fault, or failure of the Client to fulfill their contractual obligations, unforeseeable and insurmountable actions of a third party not party to the contract, or force majeure.
12 - Responsibility
JONSEN ISLAND Inc. will not be held liable for a failure to perform its obligations, such as delays or delivery issues, due to causes beyond its control, including but not limited to client's fault, error or negligence, force majeure, entry of incomplete, erroneous or inaccurate information by the client, or unforeseeable and insurmountable acts of a third party not related to the contract.
The Client connects to the Site using their own telecommunications equipment. They acknowledge that the display and operational performance of the Site largely depends on the characteristics of their computer, modem, and the type of Internet connection. The Client is solely responsible for their internet connection.
JONSEN ISLAND Inc. does not guarantee that the Site will operate continuously and without error. JONSEN ISLAND Inc. cannot be held responsible for any unavailability of the Site or any part of its services, but commits to making an effort to resolve the incident as quickly as possible.
JONSEN ISLAND Inc. is not responsible for technical incidents that may occur on networks over which it has no control (telecommunications, electricity, internet, banking providers or others), nor in general for damages that are not attributable to it, such as those caused by negligence, error, fault or failure of the Client to meet their contractual obligations, unforeseeable and insurmountable actions of a third party, or force majeure.
The Site may contain offers presented by partners of JONSEN ISLAND Inc. or links to partners' websites. JONSEN ISLAND Inc. is not responsible for the content of the partners' websites over which JONSEN ISLAND Inc. has no control.
13 - Personal Data
The information provided by the Client to JONSEN ISLAND Inc. during the placing of an Order is collected, recorded, and processed by JONSEN ISLAND Inc. in accordance with the Data Protection Act of January 6, 1978. The processing of this information by JONSEN ISLAND Inc. is registered with the CNIL (National Commission on Informatics and Liberty) under the number: 1967602.
Except for third parties whose involvement is necessary for processing and executing Orders, JONSEN ISLAND Inc commits not to disclose the Client's personal data to any third parties without their prior authorization.
The client has the right to access, modify, rectify, and delete personal data concerning him. He can exercise this right by writing to JONSEN ISLAND Inc at the following address: JONSEN ISLAND Inc – 1 Montée de Saint Menet, Espace Valentine Bat B, 13011 Marseille (FRANCE) or by email: contact@jonsenisland.com
JONSEN ISLAND Inc may send the Client offers and commercial prospecting related to its products similar to those ordered by the Client, notably by email. If the Client no longer wishes to receive such messages, they can opt out at any time by writing to JONSEN ISLAND Inc at the following address: JONSEN ISLAND Inc – 1 Montée de Saint Menet, Espace Valentine Bat B, 13011 Marseille (FRANCE) or by email: contact@jonsenisland.com
14 - Cookies
The Site may use cookies and store cookies on the Client's computer. A cookie does not allow for identification of the user. Generally, it records information related to the Client's browsing on the Site (the pages viewed, the date and time of the visit, etc.) which JONSEN ISLAND Inc can read during subsequent visits by the Client. It may contain information provided by the Client, so that they do not need to fill out a form again on their next visit.
Cookies are used by the Site as part of audience measurement tools with the aim of obtaining information on visitors' navigation. They notably allow understanding how users arrive at a site and to reconstruct their journey.
The Client may object to the recording of cookies by configuring their browser for this purpose.
15 - Intellectual Property
The Site and its components, such as photographs, visuals, and texts, are works of the mind protected by the Intellectual Property Code. Any reproduction, copying, imitation, modification, adaptation, or public display, even partial, is prohibited and constitutes an infringement.
Products may be works of the mind protected by the Intellectual Property Code. Any reproduction, copying, imitation, distribution, marketing, rental, commercial exploitation of the Products without the express authorization of JONSEN ISLAND Inc and/or the rights holders is prohibited and constitutes an infringement.
16 - Applicable Law
The present general terms and conditions and the contract are governed by French law.
17 - Contract Language
The contract is concluded in the French language.